Enter Service Status
All Systems Operational
Enter Cloud Suite   ? Operational
ECS IT-MIL1   ? Operational
ECS DE-FRA1   ? Operational
ECS NL-AMS1   ? Operational
Network   ? Operational
Hosting Services   ? Operational
CloudUP / SelfServer   ? Operational
Customer Care Team   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear Customer,
We are planning the first part of maintenance on our infrastructure to upgrade Enter Cloud Suite platform to Openstack Queens release.
This will involve the update of operating system for bug fixing and compatibility, the update of existing platform services to the latest stable Openstack release and the introduction of new services for our customers.

During operations, API components, Dashboards and Network resources of all regions will be affected. None of the currently other existing resources (Computing, Block Storage, Object Storage) will be affected, and they will stay active and running during the upgrade process.

In order to minimize API components and network disruption the update will be sequentially for all services. We expect a maximum downtime of 15 minutes for all API services and 30 seconds of network disruption during L3 and L2 services upgrade.

Below is the list of all services that will be affected during the updates and related impacts:
Authentication (Keystone) - Temporary inability of accessing on the platform.
Image Repository (Glance) - Temporary inability to create/retrieve images/snapshots and create instances.
Block Storage (Cinder) - Temporary inability to operate on existing and/or new volumes.
Automation (Heat) - Temporary inability of managing existing stacks and/or creating new ones.
Computing API (Nova) - Temporary inability to work on existing instances and/or create new ones.
Computing nodes (Nova) - Temporary inability to work on existing instances and/or create new ones.
Networking API (Neutron) - Temporary inability to work on existing networks, subnets, vpn connections and public ips and/or create new ones.
Networking nodes (Neutron) - 30 seconds of network disruption expected per virtual network port (virtual machines, virtual routers, dhcp servers, metadata server)

Detailed timeline of operations:
October 22nd, 2018
10.00 - 12.00 CEST (UTC +2) -> Updating Automation services sequentially across all regions (Amsterdam - Frankfurt - Milan)
12.00 - 18.00 CEST (UTC +2) -> Updating Networking services within Amsterdam region.
October 23rd, 2018
10.00 - 18.00 CEST (UTC +2) -> Updating Networking services within Frankfurt region.
October 24th, 2018
18:00 - 00.00 CEST (UTC +2) -> Updating Networking services within Milan region.
October 25th, 2018
18.00 - 00.00 CEST (UTC +2) -> Updating Networking services within Milan region.

October 29th, 2018
10.00 - 14.00 CEST (UTC +2) -> Updating Computing services within Amsterdam region.
14.00 - 18.00 CEST (UTC +2) -> Updating Computing services within Frankfurt region.
October 30th, 2018
10.00 - 18.00 CEST (UTC +2) -> Updating Computing services within Milan region.

We apologise for any inconvenience you may experience, and we confirm our full commitment in keeping our infrastructure as much updated and reliable as possible. Feel free to contact us for any possible question at support@entercloudsuite.com.

Best regards,
The Enter Cloud Suite Team
Posted on Oct 10, 11:12 CEST
Dear Customer,
We are planning the first part of maintenance on our infrastructure to upgrade Enter Cloud Suite platform to Openstack Queens release.
This will involve the update of operating system for bug fixing and compatibility, the update of existing platform services to the latest stable Openstack release and the introduction of new services for our customers.

During operations, API components, Dashboards and Network resources of all regions will be affected. None of the currently other existing resources (Computing, Block Storage, Object Storage) will be affected, and they will stay active and running during the upgrade process.

In order to minimize API components and network disruption the update will be sequentially for all services. We expect a maximum downtime of 15 minutes for all API services and 30 seconds of network disruption during L3 and L2 services upgrade.

Below is the list of all services that will be affected during the updates and related impacts:
Authentication (Keystone) - Temporary inability of accessing on the platform.
Image Repository (Glance) - Temporary inability to create/retrieve images/snapshots and create instances.
Block Storage (Cinder) - Temporary inability to operate on existing and/or new volumes.
Automation (Heat) - Temporary inability of managing existing stacks and/or creating new ones.
Computing API (Nova) - Temporary inability to work on existing instances and/or create new ones.
Computing nodes (Nova) - Temporary inability to work on existing instances and/or create new ones.
Networking API (Neutron) - Temporary inability to work on existing networks, subnets, vpn connections and public ips and/or create new ones.
Networking nodes (Neutron) - 30 seconds of network disruption expected per virtual network port (virtual machines, virtual routers, dhcp servers, metadata server)

Detailed timeline of operations:
October 23rd, 2018
10.00 - 18.00 CEST (UTC +2) -> Updating Networking services within Frankfurt region.
October 24th, 2018
18:00 - 00.00 CEST (UTC +2) -> Updating Networking services within Milan region.
October 25th, 2018
18.00 - 00.00 CEST (UTC +2) -> Updating Networking services within Milan region.

October 29th, 2018
10.00 - 14.00 CEST (UTC +2) -> Updating Computing services within Amsterdam region.
14.00 - 18.00 CEST (UTC +2) -> Updating Computing services within Frankfurt region.
October 30th, 2018
10.00 - 18.00 CEST (UTC +2) -> Updating Computing services within Milan region.

We apologise for any inconvenience you may experience, and we confirm our full commitment in keeping our infrastructure as much updated and reliable as possible. Feel free to contact us for any possible question at support@entercloudsuite.com.

Best regards,
The Enter Cloud Suite Team
Posted on Oct 10, 11:14 CEST
Dear Customer,
We are planning the first part of maintenance on our infrastructure to upgrade Enter Cloud Suite platform to Openstack Queens release.
This will involve the update of operating system for bug fixing and compatibility, the update of existing platform services to the latest stable Openstack release and the introduction of new services for our customers.

During operations, API components, Dashboards and Network resources of all regions will be affected. None of the currently other existing resources (Computing, Block Storage, Object Storage) will be affected, and they will stay active and running during the upgrade process.

In order to minimize API components and network disruption the update will be sequentially for all services. We expect a maximum downtime of 15 minutes for all API services and 30 seconds of network disruption during L3 and L2 services upgrade.

Below is the list of all services that will be affected during the updates and related impacts:
Authentication (Keystone) - Temporary inability of accessing on the platform.
Image Repository (Glance) - Temporary inability to create/retrieve images/snapshots and create instances.
Block Storage (Cinder) - Temporary inability to operate on existing and/or new volumes.
Automation (Heat) - Temporary inability of managing existing stacks and/or creating new ones.
Computing API (Nova) - Temporary inability to work on existing instances and/or create new ones.
Computing nodes (Nova) - Temporary inability to work on existing instances and/or create new ones.
Networking API (Neutron) - Temporary inability to work on existing networks, subnets, vpn connections and public ips and/or create new ones.
Networking nodes (Neutron) - 30 seconds of network disruption expected per virtual network port (virtual machines, virtual routers, dhcp servers, metadata server)

Detailed timeline of operations:
October 24th, 2018
18:00 - 00.00 CEST (UTC +2) -> Updating Networking services within Milan region.
October 25th, 2018
18.00 - 00.00 CEST (UTC +2) -> Updating Networking services within Milan region.

October 29th, 2018
10.00 - 14.00 CEST (UTC +2) -> Updating Computing services within Amsterdam region.
14.00 - 18.00 CEST (UTC +2) -> Updating Computing services within Frankfurt region.
October 30th, 2018
10.00 - 18.00 CEST (UTC +2) -> Updating Computing services within Milan region.

We apologise for any inconvenience you may experience, and we confirm our full commitment in keeping our infrastructure as much updated and reliable as possible. Feel free to contact us for any possible question at support@entercloudsuite.com.

Best regards,
The Enter Cloud Suite Team
Posted on Oct 10, 11:15 CEST
Dear Customer,
We are planning the first part of maintenance on our infrastructure to upgrade Enter Cloud Suite platform to Openstack Queens release.
This will involve the update of operating system for bug fixing and compatibility, the update of existing platform services to the latest stable Openstack release and the introduction of new services for our customers.

During operations, API components, Dashboards and Network resources of all regions will be affected. None of the currently other existing resources (Computing, Block Storage, Object Storage) will be affected, and they will stay active and running during the upgrade process.

In order to minimize API components and network disruption the update will be sequentially for all services. We expect a maximum downtime of 15 minutes for all API services and 30 seconds of network disruption during L3 and L2 services upgrade.

Below is the list of all services that will be affected during the updates and related impacts:
Authentication (Keystone) - Temporary inability of accessing on the platform.
Image Repository (Glance) - Temporary inability to create/retrieve images/snapshots and create instances.
Block Storage (Cinder) - Temporary inability to operate on existing and/or new volumes.
Automation (Heat) - Temporary inability of managing existing stacks and/or creating new ones.
Computing API (Nova) - Temporary inability to work on existing instances and/or create new ones.
Computing nodes (Nova) - Temporary inability to work on existing instances and/or create new ones.
Networking API (Neutron) - Temporary inability to work on existing networks, subnets, vpn connections and public ips and/or create new ones.
Networking nodes (Neutron) - 30 seconds of network disruption expected per virtual network port (virtual machines, virtual routers, dhcp servers, metadata server)

Detailed timeline of operations:
October 25th, 2018
18.00 - 00.00 CEST (UTC +2) -> Updating Networking services within Milan region.

October 29th, 2018
10.00 - 14.00 CEST (UTC +2) -> Updating Computing services within Amsterdam region.
14.00 - 18.00 CEST (UTC +2) -> Updating Computing services within Frankfurt region.
October 30th, 2018
10.00 - 18.00 CEST (UTC +2) -> Updating Computing services within Milan region.

We apologise for any inconvenience you may experience, and we confirm our full commitment in keeping our infrastructure as much updated and reliable as possible. Feel free to contact us for any possible question at support@entercloudsuite.com.

Best regards,
The Enter Cloud Suite Team
Posted on Oct 10, 11:18 CEST
Dear Customer,
We are planning the first part of maintenance on our infrastructure to upgrade Enter Cloud Suite platform to Openstack Queens release.
This will involve the update of operating system for bug fixing and compatibility, the update of existing platform services to the latest stable Openstack release and the introduction of new services for our customers.

During operations, API components, Dashboards and Network resources of all regions will be affected. None of the currently other existing resources (Computing, Block Storage, Object Storage) will be affected, and they will stay active and running during the upgrade process.

In order to minimize API components and network disruption the update will be sequentially for all services. We expect a maximum downtime of 15 minutes for all API services and 30 seconds of network disruption during L3 and L2 services upgrade.

Below is the list of all services that will be affected during the updates and related impacts:
Authentication (Keystone) - Temporary inability of accessing on the platform.
Image Repository (Glance) - Temporary inability to create/retrieve images/snapshots and create instances.
Block Storage (Cinder) - Temporary inability to operate on existing and/or new volumes.
Automation (Heat) - Temporary inability of managing existing stacks and/or creating new ones.
Computing API (Nova) - Temporary inability to work on existing instances and/or create new ones.
Computing nodes (Nova) - Temporary inability to work on existing instances and/or create new ones.
Networking API (Neutron) - Temporary inability to work on existing networks, subnets, vpn connections and public ips and/or create new ones.
Networking nodes (Neutron) - 30 seconds of network disruption expected per virtual network port (virtual machines, virtual routers, dhcp servers, metadata server)

Detailed timeline of operations:
October 29th, 2018
10.00 - 14.00 CEST (UTC +2) -> Updating Computing services within Amsterdam region.
14.00 - 18.00 CEST (UTC +2) -> Updating Computing services within Frankfurt region.
October 30th, 2018
10.00 - 18.00 CEST (UTC +2) -> Updating Computing services within Milan region.

We apologise for any inconvenience you may experience, and we confirm our full commitment in keeping our infrastructure as much updated and reliable as possible. Feel free to contact us for any possible question at support@entercloudsuite.com.

Best regards,
The Enter Cloud Suite Team
Posted on Oct 10, 11:20 CEST
Dear Customer,
We are planning the first part of maintenance on our infrastructure to upgrade Enter Cloud Suite platform to Openstack Queens release.
This will involve the update of operating system for bug fixing and compatibility, the update of existing platform services to the latest stable Openstack release and the introduction of new services for our customers.

During operations, API components, Dashboards and Network resources of all regions will be affected. None of the currently other existing resources (Computing, Block Storage, Object Storage) will be affected, and they will stay active and running during the upgrade process.

In order to minimize API components and network disruption the update will be sequentially for all services. We expect a maximum downtime of 15 minutes for all API services and 30 seconds of network disruption during L3 and L2 services upgrade.

Below is the list of all services that will be affected during the updates and related impacts:
Authentication (Keystone) - Temporary inability of accessing on the platform.
Image Repository (Glance) - Temporary inability to create/retrieve images/snapshots and create instances.
Block Storage (Cinder) - Temporary inability to operate on existing and/or new volumes.
Automation (Heat) - Temporary inability of managing existing stacks and/or creating new ones.
Computing API (Nova) - Temporary inability to work on existing instances and/or create new ones.
Computing nodes (Nova) - Temporary inability to work on existing instances and/or create new ones.
Networking API (Neutron) - Temporary inability to work on existing networks, subnets, vpn connections and public ips and/or create new ones.
Networking nodes (Neutron) - 30 seconds of network disruption expected per virtual network port (virtual machines, virtual routers, dhcp servers, metadata server)

Detailed timeline of operations:
October 30th, 2018
10.00 - 18.00 CEST (UTC +2) -> Updating Computing services within Milan region.

We apologise for any inconvenience you may experience, and we confirm our full commitment in keeping our infrastructure as much updated and reliable as possible. Feel free to contact us for any possible question at support@entercloudsuite.com.

Best regards,
The Enter Cloud Suite Team
Posted on Oct 10, 11:20 CEST
Past Incidents
Oct 20, 2018

No incidents reported today.

Oct 19, 2018

No incidents reported.

Oct 18, 2018
Completed - The scheduled maintenance has been completed.
Oct 18, 18:00 CEST
Verifying - Dear customers,
the block storage services have been upgraded successfully to Openstack Ocata. Users are now able to access to the block storage management service.
We are running our tests suite to verify all components and ensure the platform stability.

Feel free to contact us for any issue at support@entercloudsuite.com.

Best regards,
The Enter Cloud Suite Team
Oct 18, 16:48 CEST
Update - Dear Customer,
the DE-FRA1 upgrade has been completed and our tests run successfully. We are currently start the block storage services upgrade on IT-MIL1 region. Errors related to the volumes management on Enter Cloud Suite platform may occur.

We apologise for any inconvenience. Feel free to contact us for any possible question at support@entercloudsuite.com.

Best regards,
The Enter Cloud Suite Team
Oct 18, 15:20 CEST
Update - Dear Customer,
the NL-AMS1 upgrade has been completed and we are currently start the block storage services upgrade on DE-FRA1 region. Errors related to the volumes management on Enter Cloud Suite platform may occur.

We apologise for any inconvenience. Feel free to contact us for any possible question at support@entercloudsuite.com.

Best regards,
The Enter Cloud Suite Team
Oct 18, 12:20 CEST
Update - Dear Customer,
block storage services upgrade is currently in progress on NL-AMS1 region. Errors related to the volumes management on Enter Cloud Suite platform may occur.

We apologise for any inconvenience. Feel free to contact us for any possible question at support@entercloudsuite.com.

Best regards,
The Enter Cloud Suite Team
Oct 18, 11:21 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 10:00 CEST
Scheduled - Dear Customer,
We are planning the first part of maintenance on our infrastructure to upgrade Enter Cloud Suite platform to Openstack Queens release.
This will involve the update of operating system for bug fixing and compatibility, the update of existing platform services to the latest stable Openstack release and the introduction of new services for our customers.

During operations, API components, Dashboards and Network resources of all regions will be affected. None of the currently other existing resources (Computing, Block Storage, Object Storage) will be affected, and they will stay active and running during the upgrade process.

In order to minimize API components and network disruption the update will be sequentially for all services. We expect a maximum downtime of 15 minutes for all API services and 30 seconds of network disruption during L3 and L2 services upgrade.

Below is the list of all services that will be affected during the updates and related impacts:
Authentication (Keystone) - Temporary inability of accessing on the platform.
Image Repository (Glance) - Temporary inability to create/retrieve images/snapshots and create instances.
Block Storage (Cinder) - Temporary inability to operate on existing and/or new volumes.
Automation (Heat) - Temporary inability of managing existing stacks and/or creating new ones.
Computing API (Nova) - Temporary inability to work on existing instances and/or create new ones.
Computing nodes (Nova) - Temporary inability to work on existing instances and/or create new ones.
Networking API (Neutron) - Temporary inability to work on existing networks, subnets, vpn connections and public ips and/or create new ones.
Networking nodes (Neutron) - 30 seconds of network disruption expected per virtual network port (virtual machines, virtual routers, dhcp servers, metadata server)

Detailed timeline of operations:
October 18th, 2018
10.00 - 18.00 CEST (UTC +2) -> Updating Block Storage services sequentially across all regions (Amsterdam - Frankfurt - Milan)
October 22nd, 2018
10.00 - 12.00 CEST (UTC +2) -> Updating Automation services sequentially across all regions (Amsterdam - Frankfurt - Milan)
12.00 - 18.00 CEST (UTC +2) -> Updating Networking services within Amsterdam region.
October 23rd, 2018
10.00 - 18.00 CEST (UTC +2) -> Updating Networking services within Frankfurt region.
October 24th, 2018
18:00 - 00.00 CEST (UTC +2) -> Updating Networking services within Milan region.
October 25th, 2018
18.00 - 00.00 CEST (UTC +2) -> Updating Networking services within Milan region.

October 29th, 2018
10.00 - 14.00 CEST (UTC +2) -> Updating Computing services within Amsterdam region.
14.00 - 18.00 CEST (UTC +2) -> Updating Computing services within Frankfurt region.
October 30th, 2018
10.00 - 18.00 CEST (UTC +2) -> Updating Computing services within Milan region.

We apologise for any inconvenience you may experience, and we confirm our full commitment in keeping our infrastructure as much updated and reliable as possible. Feel free to contact us for any possible question at support@entercloudsuite.com.

Best regards,
The Enter Cloud Suite Team
Oct 10, 11:11 CEST
Oct 17, 2018
Completed - Dear Customer,
first services have been upgraded to openstack ocata release. We will continue to monitor our services interoperability in the next hours to ensure the platform stability.

Feel free to contact us for any issue at support@entercloudsuite.com.

Best regards,
The Enter Cloud Suite Team
Oct 17, 18:00 CEST
Update - Dear Customer,
we identified the root cause and we are deploying the fix for the image service issue.

Feel free to contact us for any issue at support@entercloudsuite.com.

Best regards,
The Enter Cloud Suite Team
Oct 17, 16:51 CEST
Update - Dear Customer,
we are experiencing a comunication issue between compute service and the new image services. At the moment is not possible to launch new virtual machines or create snapshots on all available region.

Feel free to contact us for any issue at support@entercloudsuite.com.

Best regards,
The Enter Cloud Suite Team
Oct 17, 16:20 CEST
Update - Dear Customer,
the image service of Enter Cloud Suite platform has been successfully updated to Ocata and we are running our tests suite to verify all components.

Feel free to contact us for any issue at support@entercloudsuite.com.

Best regards,
The Enter Cloud Suite Team
Oct 17, 15:48 CEST
Verifying - Dear Customer,
the authentication services of Enter Cloud Suite platform have been successfully updated to Ocata and we are running our tests suite to verify all components.

Feel free to contact us for any issue at support@entercloudsuite.com.

Best regards,
The Enter Cloud Suite Team
Oct 17, 12:06 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 10:00 CEST
Scheduled - Dear Customer,
We are planning the first part of maintenance on our infrastructure to upgrade Enter Cloud Suite platform to Openstack Queens release.
This will involve the update of operating system for bug fixing and compatibility, the update of existing platform services to the latest stable Openstack release and the introduction of new services for our customers.

During operations, API components, Dashboards and Network resources of all regions will be affected. None of the currently other existing resources (Computing, Block Storage, Object Storage) will be affected, and they will stay active and running during the upgrade process.

In order to minimize API components and network disruption the update will be sequentially for all services. We expect a maximum downtime of 15 minutes for all API services and 30 seconds of network disruption during L3 and L2 services upgrade.

Below is the list of all services that will be affected during the updates and related impacts:
Authentication (Keystone) - Temporary inability of accessing on the platform.
Image Repository (Glance) - Temporary inability to create/retrieve images/snapshots and create instances.
Block Storage (Cinder) - Temporary inability to operate on existing and/or new volumes.
Automation (Heat) - Temporary inability of managing existing stacks and/or creating new ones.
Computing API (Nova) - Temporary inability to work on existing instances and/or create new ones.
Computing nodes (Nova) - Temporary inability to work on existing instances and/or create new ones.
Networking API (Neutron) - Temporary inability to work on existing networks, subnets, vpn connections and public ips and/or create new ones.
Networking nodes (Neutron) - 30 seconds of network disruption expected per virtual network port (virtual machines, virtual routers, dhcp servers, metadata server)

Detailed timeline of operations:
October 17th, 2018
10.00 - 14.00 CEST (UTC +2) -> Updating Authentication services simultaneously across all regions.
14.00 - 18.00 CEST (UTC +2) -> Updating Image Repository services simultaneously across all regions.
October 18th, 2018
10.00 - 18.00 CEST (UTC +2) -> Updating Block Storage services sequentially across all regions (Amsterdam - Frankfurt - Milan)
October 22nd, 2018
10.00 - 12.00 CEST (UTC +2) -> Updating Automation services sequentially across all regions (Amsterdam - Frankfurt - Milan)
12.00 - 18.00 CEST (UTC +2) -> Updating Networking services within Amsterdam region.
October 23rd, 2018
10.00 - 18.00 CEST (UTC +2) -> Updating Networking services within Frankfurt region.
October 24th, 2018
18:00 - 00.00 CEST (UTC +2) -> Updating Networking services within Milan region.
October 25th, 2018
18.00 - 00.00 CEST (UTC +2) -> Updating Networking services within Milan region.

October 29th, 2018
10.00 - 14.00 CEST (UTC +2) -> Updating Computing services within Amsterdam region.
14.00 - 18.00 CEST (UTC +2) -> Updating Computing services within Frankfurt region.
October 30th, 2018
10.00 - 18.00 CEST (UTC +2) -> Updating Computing services within Milan region.

We apologise for any inconvenience you may experience, and we confirm our full commitment in keeping our infrastructure as much updated and reliable as possible. Feel free to contact us for any possible question at support@entercloudsuite.com.

Best regards,
The Enter Cloud Suite Team
Oct 10, 11:07 CEST
Oct 16, 2018

No incidents reported.

Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 9, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.