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Enter Cloud Suite ? Operational
ECS IT-MIL1 ? Operational
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Network ? Operational
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CloudUP / SelfServer ? Operational
Customer Care Team ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear Customer,
in order to improve network availability and bandwidth between nodes, to fix security vulnerabilities and known bugs and to increase Block Storage pool, we are planning a major update of our entire infrastructure.

To minimize downtimes and update operations impact, the update will be carried out over two different nights in the Amsterdam Region.

================

Here’s what we are going to do:

Block Storage - we’ll increase the Ceph SATA PGs (placement groups) in order to reflect a more consistent growth. During this operation, due to the internal cluster rebalancing operations on drives, you may experience inability to access volumes mounted on VMs. This kind of operation may result in longer execution cycles.

Networking - we’ll apply some L3 availability improvements that will require us to migrate your vRouter to another gateway node. This will cause a 30 to 60 second internet glitch for your tenant.

Compute - we’ll proceed to update kernels and drivers (especially the network ones) in order to increase stability and gain a 5x bandwidth when transferring data between VMs running on different compute nodes.

================

During this planned maintenance we’ll proceed as follows:

STEP 1/2 - May 29th
11PM - 3AM CEST (UTC+2) -> Resize of Block Storage Cluster. Potential volume performance degradation.
12AM - 3AM CEST (UTC+2) -> L3 Network update. VM loss of Internet reachability up to 60 seconds.
4AM - 7AM CEST (UTC+2) -> E1 and E2-class Compute nodes upgrade and reboot, step 1/2. Downtime per node: 30 minutes.

STEP 2/2 - June 1st
12AM - 7AM CEST (UTC+2) -> E1,E2 and E3-class Compute nodes upgrade and reboot, step 2/2. Downtime per node: 30 minutes.

=======================

We apologise for any inconvenience. Feel free to contact us for any possible question at support@entercloudsuite.com.
Best regards,

The Enter Cloud Suite Team
Posted on May 5, 13:06 CEST
Dear Customer,
in order to improve network availability and bandwidth between nodes, to fix security vulnerabilities and known bugs and to increase Block Storage pool, we are planning a major update of our entire infrastructure.

To minimize downtimes and update operations impact, the update will be carried out over two different nights in the Amsterdam Region.

================

Here’s what we are going to do:

Block Storage - we’ll increase the Ceph SATA PGs (placement groups) in order to reflect a more consistent growth. During this operation, due to the internal cluster rebalancing operations on drives, you may experience inability to access volumes mounted on VMs. This kind of operation may result in longer execution cycles.

Networking - we’ll apply some L3 availability improvements that will require us to migrate your vRouter to another gateway node. This will cause a 30 to 60 second internet glitch for your tenant.

Compute - we’ll proceed to update kernels and drivers (especially the network ones) in order to increase stability and gain a 5x bandwidth when transferring data between VMs running on different compute nodes.

================

During this planned maintenance we’ll proceed as follows:

STEP 2/2 - June 1st
12AM - 7AM CEST (UTC+2) -> E1,E2 and E3-class Compute nodes upgrade and reboot, step 2/2. Downtime per node: 30 minutes.

=======================

We apologise for any inconvenience. Feel free to contact us for any possible question at support@entercloudsuite.com.
Best regards,

The Enter Cloud Suite Team
Posted on May 5, 13:08 CEST
Past Incidents
May 29, 2017

No incidents reported today.

May 28, 2017

No incidents reported.

May 27, 2017

No incidents reported.

May 26, 2017

No incidents reported.

May 25, 2017
Completed - The update was successful and the maintenance, after a significant monitoring window, can be closed.
In case of unexpected issues please contact support@entercloudsuite.com.
May 25, 10:48 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 00:00 CEST
Scheduled - Dear Customer,
in order to improve network availability and bandwidth between nodes, to fix security vulnerabilities and known bugs and to increase Block Storage pool, we are planning a major update of our entire infrastructure.

To minimize downtimes and update operations impact, the update will be carried out over two different nights in the Frankfurt Region.

================

Here’s what we are going to do:

Block Storage - we’ll increase the Ceph SATA PGs (placement groups) in order to reflect a more consistent growth. During this operation, due to the internal cluster rebalancing operations on drives, you may experience inability to access volumes mounted on VMs. This kind of operation may result in longer execution cycles.

Networking - we’ll apply some L3 availability improvements that will require us to migrate your vRouter to another gateway node. This will cause a 30 to 60 second internet glitch for your tenant.

Compute - we’ll proceed to update kernels and drivers (especially the network ones) in order to increase stability and gain a 5x bandwidth when transferring data between VMs running on different compute nodes.

================

During this planned maintenance we’ll proceed as follows:

STEP 2/2 - May 25th
12AM - 7AM CEST (UTC+2) -> E1,E2 and E3-class Compute nodes upgrade and reboot, step 2/2. Downtime per node: 30 minutes.

=======================

We apologise for any inconvenience. Feel free to contact us for any possible question at support@entercloudsuite.com.
Best regards,

The Enter Cloud Suite Team
May 5, 13:02 CEST
May 24, 2017

No incidents reported.

May 23, 2017
Completed - The update was successful and the maintenance, after a significant monitoring window, can be closed.
In case of unexpected issues please contact support@entercloudsuite.com.

Best Regards,
EnterCloudSuite Team
May 23, 10:14 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 23:01 CEST
Scheduled - Dear Customer,
in order to improve network availability and bandwidth between nodes, to fix security vulnerabilities and known bugs and to increase Block Storage pool, we are planning a major update of our entire infrastructure.

To minimize downtimes and update operations impact, the update will be carried out over two different nights in the Frankfurt Region.

================

Here’s what we are going to do:

Block Storage - we’ll increase the Ceph SATA PGs (placement groups) in order to reflect a more consistent growth. During this operation, due to the internal cluster rebalancing operations on drives, you may experience inability to access volumes mounted on VMs. This kind of operation may result in longer execution cycles.

Networking - we’ll apply some L3 availability improvements that will require us to migrate your vRouter to another gateway node. This will cause a 30 to 60 second internet glitch for your tenant.

Compute - we’ll proceed to update kernels and drivers (especially the network ones) in order to increase stability and gain a 5x bandwidth when transferring data between VMs running on different compute nodes.

================

During this planned maintenance we’ll proceed as follows:

STEP 1/2 - May 22th
11PM - 3AM CEST (UTC+2) -> Resize of Block Storage Cluster. Potential volume performance degradation.
12AM - 3AM CEST (UTC+2) -> L3 Network update. VM loss of Internet reachability up to 60 seconds.
4AM - 7AM CEST (UTC+2) -> E1 and E2-class Compute nodes upgrade and reboot, step 1/2. Downtime per node: 30 minutes.

STEP 2/2 - May 25th
12AM - 7AM CEST (UTC+2) -> E1,E2 and E3-class Compute nodes upgrade and reboot, step 2/2. Downtime per node: 30 minutes.

=======================

We apologise for any inconvenience. Feel free to contact us for any possible question at support@entercloudsuite.com.
Best regards,

The Enter Cloud Suite Team
May 5, 12:58 CEST
May 21, 2017

No incidents reported.

May 20, 2017

No incidents reported.

May 19, 2017

No incidents reported.

May 18, 2017
Completed - Dear Customers,
Object Storage upgrade was terminated and verified. No service disruption was reported during the operations.

Best regards,
Enter Cloud Suite Team
May 18, 16:39 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 18:28 CEST
Scheduled - Dear Customers,
unfortunately we experienced a network issue during node's update and this has caused a delay for the operations.
The maintenance is postponed for tomorrow.
All operations will not cause downtime for API services and Objects availability and will be transparent for the users.

Best regards,
The Enter Cloud Suite Team
May 16, 18:28 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 11:00 CEST
Scheduled - Dear Customer,
in order to improve stability and performance of Object Storage infrastructure, we are planning to upgrade Openstack Swift version and apply some fixes to the Operating Systems on each region available in EnterCloudSuite.
All operations will not cause downtime for API services and Objects availability and will be transparent for the users.

Update will follow during maintenance.
Best regards,

The Enter Cloud Suite Team
May 6, 12:25 CEST
May 17, 2017

No incidents reported.

May 15, 2017

No incidents reported.