Enter Service Status
Monitoring - Dear all,
Ceph cluster patching has been performed and we didn't notice anything to be worried about.
We'll keep it monitored all weekend, though.
Best regards,

Enter Cloud Suite Staff
Nov 17, 09:48 CET
Update - Dear all,
we were finally able to understand the root cause of the issue we experienced on our Block Storage on Nov 9th.
It is explained in this bug description: http://tracker.ceph.com/issues/20041

We will proceed updating our Ceph cluster tomorrow Nov 13th at 10AM CEST (region DE-FRA1), next on Nov 14th at 10AM CEST (NL-AMS1) and finally the same day at 2PM CEST (IT-MIL1).
We don't expect any disruption or impact on the service, and the update will be performed online as usual.

We'll keep you posted during operations.
Best regards,

Enter Cloud Suite Staff
Nov 13, 16:37 CET
Identified - Dear all,
We identified an unexpected behaviour one node of our Ceph SATA-like storage plaftorm, during normal "scrub" operations for one specific placement group. We couldn’t trace back the anomaly to a corresponding issue described by the Ceph community but all clues led us to link it to an already solved bug with similar albeit not full-matching outlines.

For this reason we are planning to update our Ceph platform during the next week.
In the meantime, we increased the log level of the whole platform to spot possible problems in a timely manner.
We'll keep you posted about the next steps. Thanks for bearing with us.
Best regards,

Enter Cloud Suite Staff
Nov 10, 17:52 CET
Update - Dear all,
We've identified an issue on a single HDD (non-SSD) Ceph block storage node.

Apparently, there was a problem for Ceph managing the connection of non-SSD volumes to virtual machines that caused such VMs to hang irreversibly. After rebooting this Ceph node, the situation has been brought back to normality.
We are investigating on the root cause that caused this problem to affect the entire cluster. It is definitely not normal for Ceph to behave in such a manner, and we are in contact with the developer community to get more insights on the issue.

All other services and VMs (except the ones using the SATA block storage - all flavors) in Italy-Milano1 were not being affected by any problem.

We will keep you posted about our findings and we apologise for the inconvenience.
Best regards,

Enter Cloud Suite Team
Nov 9, 12:24 CET
Investigating - We are investigating an issue impacting some instances on the it-mil1 region. We will provide more information as soon as possible.

EnterCloudSuite Team
Nov 9, 09:49 CET
Enter Cloud Suite   ? Operational
ECS IT-MIL1   ? Operational
ECS DE-FRA1   ? Operational
ECS NL-AMS1   ? Operational
Network   ? Operational
Hosting Services   ? Operational
CloudUP / SelfServer   ? Operational
Customer Care Team   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 21, 2017

No incidents reported today.

Nov 20, 2017

No incidents reported.

Nov 19, 2017

No incidents reported.

Nov 18, 2017

No incidents reported.

Nov 16, 2017

No incidents reported.

Nov 15, 2017

No incidents reported.

Nov 14, 2017

No incidents reported.

Nov 12, 2017

No incidents reported.

Nov 11, 2017

No incidents reported.

Nov 8, 2017

No incidents reported.

Nov 7, 2017

No incidents reported.